Store Credit Payment Gateway Setup Guide

Store Credit is a flexible payment gateway that allows customers to make purchases using their account balance. This payment method is ideal for businesses that want to implement loyalty programs, gift cards, or refund systems. This guide outlines the steps to configure Store Credit in your WebCommander store.

Prerequisites

Before you begin, make sure you have:

• Access to your WebCommander admin panel
• Customer accounts set up in your system
• A clear store credit policy defined

Note: Store Credit is ideal for loyalty programs, gift cards, refunds, and promotional rewards.

Enabling Store Credit Payment Gateway

1. Navigate to Payment Gateways Settings
   • Log in to your WebCommander admin panel
   • In the left-hand sidebar, click on Settings
   • Select Payment Gateway from the settings menu
2. Add Store Credit Payment Option
   • On the Payment Gateways page, locate the Add Payment Option button in the top right corner
   • Click the button to open the payment options dialogue
3. Select Store Credit
   • In the Add Payment Option dialogue box, you'll see a list of available payment methods
   • Locate Store Credit from the list
   • Tick the checkbox next to Store Credit to select it
4. Save Your Selection
   • After selecting Store Credit, click the Save button at the bottom of the dialogue box
   • The Store Credit payment gateway will now appear in your list of active payment gateways
5. Access Store Credit Settings
   • Once enabled, you'll see the Store Credit payment option in your payment gateways list
   • Click on the three-dot menu icon next to Store Credit and select Edit to configure its settings

General Configuration

Once you're in the Store Credit configuration page, you'll see the General tab. Here's what each setting means:

Zone: Select the geographical zone where Store Credit will be available. The dropdown shows options like "REST_OF_THE_WORLD" or other custom zones:

• Any Zone – Available worldwide
• New Zone – Create a custom zone
• REST_OF_THE_WORLD – Available except excluded zones

Information: Put a detail information for this payment gateway. Use the text area to explain how store credit works, how customers can check their balance, and any terms and conditions.Use your store credit balance to pay for this order. Credits from refunds, promotions, or gift cards can be applied here.

Visibility: Control who can see and use the Store Credit payment option. The dropdown shows:

• Everyone can see – All visitors can see this option
• Customers – Only logged-in customers can use store credit (recommended)
• Selected Customer – Only specific customers you designate

Allowed for: Select which fulfillment methods can use Store Credit payment. All three checkboxes are available:

• Shipping – Customers can use credit for shipped orders
• Delivery – Enable store credit for local delivery orders
• Store Pickup – Customers can use credit for in-store collection

Tick the checkboxes for the fulfillment methods you want to support with store credit. Enabling all three gives customers maximum flexibility.

Completed Message Setup

Customize the message customers see after successfully completing a purchase using Store Credit.

Steps:

1. Go to Completed Message tab
2. Enter your custom message using the rich text editor
3. Use the formatting toolbar to add bold, italic, links, lists, or other formatting
4. Click the blue Save button in the top right to apply your changes

Example: "Thank you for using your store credit! Your payment has been processed successfully. Your order is confirmed and will be processed shortly. Check your account dashboard to view your remaining credit balance."

Tips: Include confirmation of payment, mention remaining balance, provide next steps for order fulfillment, and keep the tone friendly and reassuring.

Testing Your Store Credit Integration

1. Configure Settings – Complete Zone, Information, Visibility (set to "Customers" recommended), check appropriate Allowed for options, configure Completed Message, and click Save.
2. Add Test Credit – Navigate to Customers, select a test account, click three-dot menu, select Adjust Store Credit, choose Add, enter amount with note, and click Update.
3. Make a Test Purchase – Log in as test customer, add product to cart, checkout, select Store Credit as payment, and complete order.
4. Verify Transaction – Check order appears in WebCommander, verify credit deducted from balance, confirm completed message displays correctly, and review Store Credit History for proper recording.

Common Issues and Solutions

Store Credit Not Showing at Checkout: Check customer is logged in, Visibility is set appropriately ("Everyone can see" or "Customers"), Zone is REST_OF_THE_WORLD or matches customer location, at least one Allowed for checkbox is ticked (Shipping, Delivery, or Store Pickup), and customer has available credit balance.

Credit Balance Not Updating: Verify you clicked Update button after adjusting credit, clear browser cache and refresh customer page, review Store Credit History to confirm transaction was recorded, and check the adjustment note appears in history.

Completed Message Not Displaying: Ensure you entered text in Completed Message tab, clicked Save button in top right corner, verify message formatting is correct, and test with actual customer order.

Best Practices

Credit Management – Always add descriptive notes when adjusting credit (e.g., "Refund for order #12345", "Promotional credit for loyal customer"), notify customers via email when credit is added, use the Add/Deduct dropdown appropriately, and regularly audit transactions through Store Credit History.

Customer Experience – Set Visibility to "Customers" so only logged-in users see the option, use the Information field to explain store credit usage clearly, use the formatting toolbar in Completed Message for professional appearance, and ensure customers can easily view their balance in account dashboard.

Zone Configuration – Select REST_OF_THE_WORLD for broad availability, use "Any Zone" for maximum flexibility worldwide, or create custom zones for region-specific credit programs.

Fulfillment Options – Enable all three Allowed for checkboxes (Shipping, Delivery, Store Pickup) for maximum customer flexibility, or select only methods that match your business operations and capabilities.

Business Operations – Document store credit policy clearly (expiry dates, transferability, refundability), maintain audit trail with detailed notes for all adjustments, review Store Credit History periodically, and ensure proper staff access controls for credit management.